Collect your order at Incheon

1. Confirm your departure details

Check your airline’s departure terminal, flight number and date before ordering. Your name and passport details must match the traveler’s documents. Confirm the retailer’s ordering deadline for your flight; there is no single deadline for every retailer or product.

If you are only transferring through Korea, contact the retailer before paying to confirm whether you can order and reach its collection counter.

2. Bring your collection documents

• Your passport.
• Your boarding pass.
• The retailer’s exchange voucher, order barcode or collection reference, as instructed on your order.

Complete check-in and the departure formalities, then follow your retailer’s pickup directions. Allow enough time for queues and boarding. Shilla recommends reaching its pickup counter 1–2 hours before departure.

3. Find the counter for your order

Counter assignments can differ by retailer, terminal and order. The locations below are orientation examples from Hyundai’s guide, not a counter assignment for every retailer.

Use the exact collection point on your order and ask staff before moving between areas. Airport retail shops are not necessarily online-order pickup counters.

4. Check your items before leaving

Verify the product, quantity and condition at collection. Ask the retailer immediately if anything is wrong. Check your airline’s and transit airport’s rules for liquids and sealed duty-free bags, and your destination’s customs rules. A Korean duty-free purchase does not automatically remove destination-country taxes.